Frequently Asked Questions
Have questions about towing, collision repair or automotive repair in Spokane? Find quick answers about our services, certifications, warranties, insurance process and more.
Towing FAQ
Do you provide towing 24 hours a day?
Yes. Nelson’s provides 24-hour towing service in the Spokane area, seven days a week.
Do you offer roadside assistance?
Yes. Nelson’s can help with services such as jump starts, lockouts, tire changes and fuel delivery.
Can you tow RVs and fifth wheels?
Nelson’s offers RV and fifth-wheel towing for certain vehicles. Call the towing team to confirm availability for your vehicle.
Can you tow my vehicle after an accident?
Yes. Nelson’s provides accident recovery and can transport your vehicle to a repair facility, including Nelson’s Collision Repair.
Collision FAQ
Do I have to use the repair shop my insurance company recommends?
No. You have the right to choose the repair facility you want to use. You can request Nelson's directly with your Insurance company and still receive your same approved repairs - While having the work guaranteed by a company Spokane has trusted for over five decades.
Does Nelson’s work with insurance companies?
Yes. Nelson’s works with all major insurance providers and can help customers through the repair process.
Do your collision repairs come with a warranty?
Nelson’s offers a lifetime warranty on paint and workmanship for qualifying collision repairs.
Is Nelson’s I-CAR Gold Class certified?
Yes. Nelson’s is I-CAR Gold Class certified and uses trained technicians and modern repair equipment.
Can Nelson’s tow my vehicle after a collision?
Yes. Nelson’s offers 24/7 towing and accident recovery throughout the Spokane area.
Automotive FAQ
What types of automotive repair does Nelson’s offer?
Nelson’s provides a wide range of mechanical repair services, including brakes, diagnostics, alignments, engine and transmission repair, electrical work and air conditioning service.
Do you have ASE-certified technicians?
Yes. Nelson’s automotive repair team includes ASE-certified technicians.
Do you perform vehicle diagnostics?
Yes. Nelson’s uses modern diagnostic equipment to identify mechanical and electrical problems.
Do you perform wheel alignments?
Yes. Nelson’s provides wheel alignment services using professional alignment equipment.
Can you tow my vehicle to the repair shop?
Yes. If your vehicle is not safe to drive, Nelson’s 24-hour towing team can transport it directly to the shop.
Question not answered? Give us a call.
SERVING SPOKANE SINCE 1976
For 50 years, Nelson’s has proudly served Spokane and the Inland Northwest with dependable towing, collision repair and automotive service. As a family-owned business, we combine decades of local experience with certified technicians, modern equipment and a commitment to standing behind our work.